Make an insurance claim

In the unfortunate event that your car has a breakdown on the road, you’ll need to contact Baloise Insurance. Basler will take care of any road assistance and towing to the nearest partner garage if needed. 

Breakdown on the road

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Submit a tax bill

## Replacement tyres

Tyres wear over time and use. Your old tyres will be replaced with new ones once they have travelled more than 30,000 km.

If you think your tyres need replacing with new ones, please contact the All-in-one support team on <a href="tel:+41 44 505 11 18" class="phone-number"> +41 44 505 11 18</a> or <a href="mailto:all-in-one@gowago.ch" class="phone-number"> all-in-one@gowago.ch</a>

Book a seasonal tyre change

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Book a routine service

## Contact

All-in-one customer service:

<a href="tel:+41 44 505 11 18" class="phone-number">
  <i class="fa fa-phone" aria-hidden="true"/></i> 
  <span>+41 44 505 11 18</span>
</a>
<a href="mailto:all-in-one@gowago.ch" class="phone-number">
  <i class="fa fa-at" aria-hidden="true"></i> 
  <span>all-in-one@gowago.ch</span>
</a>

Declare a change of address

## A short introduction to your insurance
Your All-in-one subscription includes full-casco insurance provided by Baloise insurance. The full-casco insurance package includes:

<div class='indent'>
  <p><strong>Collision insurance and partial cover</strong></p>

  Together these make ‘full-casco insurance’. This means you and your car are covered in the event of damage caused by a collision, natural hazard, malicious damage, theft, and other unfortunate events.

  <p><strong>3rd party liability insurance</strong></p>

  This insurance covers any personal injury and property damage caused by your car. 

  <p><strong>Roadside assistance</strong></p>

  In the event of a breakdown, your package includes on site breakdown assistance, towing, onward transport, overnight accommodation, as well as return of your car after an accident, breakdown, or theft.
</div>

Quick tools

Make a claim, road assistance, learn what's covered by insurance, and where to find your insurance number

Insurance

## A short introduction to taxes

  All vehicle taxes are included; this includes the registration of your car, the licences plates, and the annual cantonal tax.

The cantonal office will send the tax bills to your address as the vehicle is registered under your name, however we will pay the invoices. It’s important that you submit your tax bills to us as soon as possible so that we may pay them promptly. You can submit a tax bill online or email us at <a href="mailto:all-in-one@gowago.ch" class="phone-number"> all-in-one@gowago.ch</a>.

## Vignette

Anyone who wants to use the highways of Switzerland must have a valid vignette attached to the windscreen of their car. We’ll send you a new one every year to replace the old one, for free, as a little gift from the gowago.ch team.

If you haven’t received a vignette, please contact All-in-one customer service.


Submit a tax bill, learn which taxes are covered, and how to receive your free vignette

Taxes

## A short introduction to servicing

All the necessary maintenance, repairs and wear-related work carried out are included, in accordance with the manufacturer's service guidelines.

__What’s included?__

All the maintenance required by the vehicle manufacturer or importer, such as oil changes, servicing etc., and all repairs resulting from wear, for example to the clutch, exhaust, brakes, gearbox, engine. The cost of most spare parts, such as fuses, bulbs, wiper blades etc., are also covered.

__Where to service my car__

Servicing must be done in an official dealership or garage of the brand of your car, or by one of our partner garages.

Maintenance, repairs and wear-related work that go beyond the requirements of the manufacturer or importer may only be carried out with the consent of gowago.ch.

__Looking after your car__

Whilst you own the car, you’re responsible for making sure it stays healthy. That means following the manufacturer’s instructions on when to arrange a service for the car, checking the oil and fluids, etc. and that maintenance is carried out on schedule when necessary. Failing to do so, may result in the loss of any guarantee, warranty claims, and you may be charged for additional maintenance caused by delaying your service.

Make sure you check that all service and maintenance has been properly carried out and if this is not the case, inform the dealership that carried out the work immediately.


When to service your car, where your car can be serviced, and find a partner garage

Servicing

## A short introduction to your extended warranty

The extended platinum warranty covers your car after the manufacturer’s original warranty ends, and covers repairs for your car's major systems in case of a defect or fault.

Anything that breaks or fails during normal use is covered by the warranty. This includes:

- Engine
- Gearbox
- Supercharging
- Differentials
- Transmission
- Steering
- Brakes
- Fuel system
- Electrical system
- Cooling system
- Comfort electronics
- Exhaust system
- Security systems

__What to do in case of a fault or mechanical issue:__

In the event of a fault or mechanical issue, please report the issue to an official garage of the manufacturer of your car within 5 days of discovering the problem, and always get an approval before arranging repairs.
Your car can be repaired at any official garage of the brand of your car. If the manufacturer’s warranty is still valid you can report a warranty claim directly with the brand of your car. 

[Find an official garage](https://gowago.ch/en/content/all-in-one-garages)

If the manufacturer’s warranty is no longer valid the garage will need to contact Fleet Service AG, to validate the repairs. You will be asked to provide the All-in-one contract number (AIO) you can find on your All-in-one card.

__Extended coverage and deductible__

The extended warranty from Mobile Garantie AG includes the repair of the guaranteed parts by replacement or repair, and the labor charges according to the labor costs established by the manufacturer.

The costs of materials and parts are reimbursed up to a maximum allowance, that is calculated by the manufacturer's price recommendations and from the mileage of the damaged component at the time of repair.

The coverage is as follows:
- Up to 50.000 km 100%
- Up to 60.000 km 90%
- Up to 70.000 km 80%
- Up to 80.000 km 70%
- Up to 90.000 km 60%
- Up to 100.000 km 50%
- More than 100.000 km 40%

You will be responsible for the remaining difference in the form of a deductible. 


What's covered by the extended warranty, arrange a repair, find a partner garage

Extended warranty

## A short introduction to tyres

You car will receive a new set of winter and summer tyres every 30'000 km. You can change your tyres close to your home at 100+ partner garages, and keep your home neat and tidy by storing the unused tyres at the same garage.

Book your seasonal tyre change online when it’s time for your Spring and Autumnal swap, or book an appointment directly at any pneu-egger.ch or adam-touring.ch garage using your gowago.ch All-in-one card. 

__Booking an appointment directly with your chosen garage__

If you decide to book your season tyre change directly you’ll need to inform the garage that your car is covered by gowago.ch, and give them the All-in-one (AIO) contract number in your All-in-one card when booking the appointment, before any work is started.

Please book your appointment at least 3 days in advance when arranging a seasonal tyre change directly at a Pneu Egger or Adam Touring garage.

If this is your first tyre change with the car, you’ll need to provide the tyre dimensions so that everything is ready when you arrive at the garage. If you are unsure about the tyre dimensions contact All-in-one customer service and we will help you book an appointment.

__Tyre Storage__

The tyres you don’t use will be stored at the garage where the tyre change is made, or at a nearby storage facility until the next seasonal tyre change. The garage will need up to 3 days to have your tyres ready for your next tyre change.

__New sets of tyres__

Your current tyres will be swapped for new ones every 30,000 km to ensure you stay safe on the roads. Please contact All-in-one customer service if you think your tyres need replacing before your next seasonal tyre change. 


Book a tyre change, when to change your tyres, who stores your spare tyres

Tyres, changes and storage

## A short introduction to your All-in-one card

Your All-in-one is unique to you and your car. On the front of the card you’ll find your name, information that identifies your car, your All-in-one contract number (AIO) and information for our partners to use.
The All-in-one customer service number can always be found on the front of your card when you need us, including 24-hour emergency support in the event of a breakdown or accident.

## When to use your All-in-one card

Show your All-in-one card to a partner whenever you need to use one of your All-in-one inclusions, such as when changing your tyres or undergoing routine maintenance. You’ll also be asked to provide your All-in-one contract number (found on your card as AIO) for online services such as when submitting a tax bill.

[More information about How and when to use the All-in-one card](https://gowago.ch/en/myservices/use-your-all-in-one-card)

## Paying for All-in-one

An invoice is emailed to you every month to pay for the following month’s subscription. As your All-in-one subscription is a fixed monthly price, we recommend setting up a standing order with your bank so it’s one less thing to think about.

[More information about paying for All-in-one](https://gowago.ch/en/myservices/paying-for-all-in-one)


How to pay for All-in-one, What's on your card, and what to do if you lose it

All-in-one card and payments

## A short introduction to your leasing

Your leasing contract is provided by Migros Bank and Gowago is the representative of Migros Bank.

<div class='indent'>
  <p><strong>Duration and mileage</strong></p>

 Part of your leasing contract is the duration and mileage. This determines the amount of kilometers that are included in your contract and the duration of it. If you drive more kilometers than the stipulated in the contract there will be an additional fee per kilometer. You can find this fee in your contract, or you can contact All-in-one customer service, and we will provide you with the information. 

  <p><strong>Payment</strong></p>

  Payment shall be made monthly in advance, no later than the first day of each month. 

  <p><strong>Use and maintenance of the vehicle</strong></p>

  You will be responsible to use the vehicle carefully, properly and in accordance with the manufacturer's or supplier's instructions. You are also responsible for maintaining, servicing and, if necessary, repairs. All costs will be covered by your All-in-one contract.

    <p><strong>End of the lease</strong></p>

  You have to return the car including all the accessories at the end of the contract at a TCS location after arranging the return with All-in-one customer service.
If you would like to keep the car after the lease, please contact All-in-one customer service as soon as possible.
</div>

Learn about your contract with Migros, return your car at the end of the lease or cancel early

Leasing by Migros Bank

## A short introduction to your Abo

Your Abo contract includes everything you need to be on the road with the flexibility you need.  

<div class='indent'>
  <p><strong>Duration and mileage</strong></p>

Part of your Abo contract is the duration and mileage. This determines the amount of kilometers that you can drive per month and the length of the contract. If you drive more kilometers than the agreed amount there will be an additional fee for each additional kilometer. You can find this fee in your contract, or you can contact All-in-one customer services for further information.

When you ordered a car with Abo, you chose a ‘minimum contract period’. This is the shortest duration you agreed to keep the car. After this period you can return the car anytime with a notice period of 30 days.

  <p><strong>Payment</strong></p>

The first payment will include a registration fee of 350 CHF, and the 1st and 2nd monthly fee. Subsequent payments shall be made monthly in advance, no later than the first day of each month. 
BANK NAME: Migros Bank
IBAN: CH94 0840 1000 0670 5792 6 
SWIFT: MIGRCHZZXXX
REFERENCE: Subscription ID / Abo contract

  <p><strong>Use and maintenance of the vehicle</strong></p>

You are responsible for careful and proper use of the car in accordance with the manufacturer's or supplier's instructions. You are also responsible for maintaining, servicing and, if necessary, repairs. All costs will be covered by your Abo One contract.

    <p><strong>Switch to Leasing</strong></p>

 You can switch to Leasing at any time. Contact All-in-one customer services and we will send you an offer.

      <p><strong>Ending your contract</strong></p>

When you decide to return the car according to the contractual terms, the car and the included accessories must be returned to a TCS location after arranging the return with All-in-one customer service.

If you would like to keep the car or switch to Leasing One, please contact All-in-one customer services as soon as possible.

</div>

Learn about your Abo One contract, return your car at the end of the lease or cancel early

Find a better car lease | Compare Car Leasing in Switzerland | gowago.ch

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