Make an insurance claim

In the unfortunate event that your car is involved in an accident, you’ll need to contact Basler about the event.

You can report a claim online or call Basler’s customer services.

Report online

Report your claim online using Basler’s 24x7 online chat.

Report online

By phone

Call Basler’s customer services on:

00800 24 800 800

If you’re calling from abroad use:

+41 58 285 28 28

Frequently asked questions

Where can I get my car repaired?

In order to benefit from the reduced deductible, your car must be repaired by either a Baloise partner, or an official brand dealership for the manufacturer of your car.

Find a brand dealership near you.

How much are the deductibles for the insurance included in All-in-one? full-casco insurance provided with All-in-one consists of multiple parts and has different deductibles:

  • 3rd party liability insurance (H1) with CHF 0 (CHF 1000 for drivers under 25 years of age) self coverage. Legal liability for personal injury and property damage caused by the insured vehicle.

  • Partial coverage (TK1) with deductible CHF 300 (CHF 0 in case of repair in a partner workshop). Damage to the insured vehicle caused by fire, natural hazards, malicious damage, painting and spraying, glass breakage, marten bites, collision with animals, theft, earthquakes or volcanic eruptions.

  • Collision insurance (KK1) with deductible CHF 500 (CHF 200 for repairs in a partner workshop). Damage caused by collision and scratching the vehicle.

Learn more about the full-casco insurance here

Where can I find my Baloise insurance contract number?

You can find your insurance contract number (Versicherungsvertrag) on the policy document you received through the mail from Baloise at the beginning of your lease.

If you have not yet received this document, please contact All-in-one customer service at +44 44 505 11 18 or

Partnered with
All prices and car imagery are for illustrative purposes, and may differ from the prices and vehicle models offered by sellers. GOWAGO AG provides a service that connect you with automotive sellers. GOWAGO AG is not responsible for the securing of vehicles. GOWAGO AG does not issue credit; all leasing arrangements are between your and the seller. VAT is included in these prices (subject to price, interest and tax rate changes). The granting of credit is not allowed if it results in over-indebtedness of the consumer.