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Breakdown on the road

In the unfortunate event that your car has a breakdown on the road, you’ll need to contact Basler Insurance. Basler will take care of any road assistance and towing to the nearest partner garage if needed.

Your cover includes the cost of on-site breakdown assistance, the towing of the car to the nearest garage, return travel to your home or overnight accommodation for all occupants if you are not able to return. If you have to continue your journey, the costs are covered to a certain extent as well.

By phone

Call Basler’s customer services on:

00800 24 800 800

If you’re calling from abroad use:

+41 58 285 28 28

You can also call All-in-one customer service and we will direct you to Baloise

+41 44 505 11 18

Frequently asked questions

How do I get back home if my car cannot be repaired the same day?

Return journey of all occupants to the place of residence in Switzerland or onward journey to the original destination if the vehicle cannot be repaired on the same day. The costs are covered up to max. of CHF 1000 per case for the journey home or onward by public transport or for max. 5 days and CHF 500 per case for a rental vehicle of the same category as the insured vehicle.

Where can I get my car repaired?

In order to benefit from the reduced deductible, your car must be repaired by either a Baloise partner, or an official brand dealership for the manufacturer of your car.

Find a brand dealership near you.

Can I arrange the roadside assistance or towing service myself?

You must contact Baloise to benefit from the services of your insurance.

Roadside assistance carried out by a provider that is not partnered with Baloise will not be fully covered by your insurance policy. Baloise will pay up to CHF 300 for roadside assistance carried out by a provider they are not partnered with.

In the event that you’re asked to pay for services, please send your receipt to All-in-one customer services so we can issue a refund to you.

How much will I have to pay for roadside assistance?

Roadside assistance and towing to a suitable nearby garage is included in Switzerland and limited to CHF 500 when you are abroad.

What happens in the event that I have to continue my journey?

Return journey of all occupants to the place of residence in Switzerland or onward journey to the original destination if the vehicle cannot be repaired on the same day. The costs are covered up to max. of CHF 1000 per case for the journey home or onward by public transport or for max. 5 days and CHF 500 per case for a rental vehicle of the same category as the insured vehicle.

Who covers the cost if I can not return?

Overnight accommodation is covered if the return trip is no longer possible on the same day (in Switzerland) or the vehicle can be repaired within five days (abroad), up to CHF 150 per occupant per night with a combined maximum of CHF 1,200.

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