Tyres + changes
What happens at the garage?
When you arrive at the partner garage for your scheduled appointment, you must show your All-in-one customer card and provide your car keys to the mechanic.
Changing the tyres on your car takes about 30-60 minutes. During that time you can choose to wait whilst they’re being changed, or arrange to collect your car at a later time.
Once your tyres have been changed, you’ll collect your car keys and drive away. Because everything is included in your All-in-one package, you won’t be asked to pay. gowago.ch pays the partner garage directly for your tyres, changing services, and storage.
What happens if my tyres wear out earlier than 30,000km?
During normal use, tyres last 6+ years and over 30,000 km of distance. If your car requires new tyres due to improper use – such as drifting, racing, under or over inflation of the tyres – you’ll be obligated to cover the cost. However, if replacements are due to a mechanical malfunction, the replacements and repairs will be covered by our warranty and servicing conditions.
Where will my spare tyres be stored?
Your Summer and Winter tyres will be stored at the partner garage when not in use.
What happens if my tyre is damaged whilst on the road?
Road assistance provided by Basler is included in your All-in-one package. You can find the All-in-one customer service phone number on your All-in-one card, or you can contact Baloise Insurance directly using +41 58 285 28 28
When should I change between Winter and Summer tyres?
It’s a good idea to change to Winter tyres before the first snow falls. In Switzerland it’s typical to change to Winter tyres around October, and back to Summer tyres around Easter time. Be aware, you’ll need to book an appointment 3-days in advance so that the tyres can be delivered from storage to the garage of your choice.
How and when can I get a new set of tyres?
All-in-one includes summer and winter tyre replacements for every 30'000km you drive.
Contact us to check if you are eligible for tyre replacement. If you are, show your customer card at one of our tyre partner garages and you will get your tyres replaced at no extra cost. You will receive tyres that match the tyre dimension included in your All-in-one contract.
What type of tyres are included in All-in-one?
All-in-one includes only quality tyres from manufactures such as Vredestein or Nokian. Contact us if you'd like to know which tyres are eligible for your car model.
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