Frequently Asked Questions

Do you have any questions concerning Here are some answers to our most frequently asked questions.

Still didn’t find an answer to your question? Contact our support team by phone at +41 44 461 13 44 or by email at We will be happy to assist you.


How much does cost?

The service we offer to our customers is free.

Is a leasing company?

We are not a leasing company, only an intermediary. Our job is to help you find the right car from the right people in a simple and transparent way. The contract is concluded with the leasing company.

Is my offer request sent through binding?

The leasing offer requests you send through are not binding, you are simply put in touch with the dealers. We are only the intermediary between you and our partners, all your requests are therefore without obligation.
A commitment is created when a contract is concluded with the dealer.


What is leasing?

Leasing is like a long-term rental where you pay a fixed monthly payment to drive the vehicle for a predetermined period of time. Leasing allows you to own and use a car for a set amount of time without paying the full price.

Is it possible to buy the car at the end of the lease?

Only if the contract provides an option at the end of the lease, otherwise the car must be returned to the dealer at the end of the contract. This option should be discussed directly with the dealer.

What documents do I need to request a leasing?

You must provide proof of identity (Permit B or C for foreigners) and proof of solvency (salary certificates). See the other conditions.

Can I get a lease if I am in arrears?

You may be refused a lease if you are being sued or have outstanding unpaid debts. However, if you have previously been in arrears but everything is now in order, you can contact our team and we will work with you to find a financing solution.

Is it possible to apply for a lease for a vehicle that is not on

Leasing applications are only available for vehicles present on our site. If you are interested in leasing from a garage that is not present on, please contact us directly at and we will process your request.

Can I apply for leasing from one person to another?

Unfortunately, we do not offer leasing services for private individuals at

What happens after I apply for leasing on

With the help of your personal advisor, we will proceed with the following steps:

  • Request for documents and information necessary for the application
  • Final offer proposal
  • Sending the leasing application
  • Signature of the sales/leasing contract
  • Vehicle delivery

Can I pickup the car at GOWAGO offices in Zurich?

The vehicles on our website do not belong to and usually have to be picked up at the garage. Talk to your Gowago Advisor and ask if a different location for pickup is possible.

Is it possible to increase my deposit during the leasing period to reduce the monthly payment?

Leasing is fixed and generally cannot be changed. If you have a question about a leasing contract you have received, do not hesitate to contact us and we will assist you in your search.

What is residual value?

The residual value represents the value of the vehicle at the end of the leasing period. If the purchase option is available to you, you will be able to pay the amount of the residual value to have the car in your name.

Is it possible to apply for a lease on a vehicle that we want to have in several months?

Garages very rarely allow reservations over several months. We advise you to make the request at the earliest one month before the desired date.

Are you in direct contact with the leasing bank?

We do not have any contact with leasing banks. Sellers apply to the leasing bank themselves.


I still haven't received an offer. What can I do about it?

Contact our team and we will do what is necessary to ensure that you receive a personalised offer as soon as possible.

I am no longer interested in the car, should I tell promotes good communication between all parties. Write us an email or call us so that your file is closed.

What information is shared with the dealer?

We share all the information you send us in order to complete the leasing application.

How long does the process take?

The process usually takes between 7 and 14 days. However, the sooner we have the necessary application documents the better the chances of getting the lease sooner.


Is the monthly leasing payment fixed?

When you first visit, the monthly payments are set to on 48 months, with a 15% down payment, and 10'000 km/year. You can use our calculator to change the contract duration, annual mileage and down payment, which will give you the chance to change the monthly payment to your desire. The price we display is an estimated monthly payment.

What is included in the price?

The price only includes the leasing of the vehicle. Insurance, registration, highway tax, tires, service, and maintenance are not included in the price.

I have other questions, who should I contact?

You can contact our sales team by email at or by phone at +41 44 461 13 44.

Partnered with
Migros Bank
Fleet Service
Touring Club Schweiz
Migros Bank
Touring Club Schweiz
Fleet Service
The granting of credit is not allowed if it results in over-indebtedness of the consumer.
Heap | Mobile and Web Analytics